Our values

We aim to offer a warm, safe and professional service to everyone.

How we communicate

Our admin staff handle bookings, clarifications, fees and forms. Clinical matters are confidential and to be discussed only with your therapist.

Messages are reviewed during office hours only. We are not able to offer urgent or crisis messaging support (see our FAQ section for help and resources for emergencies).

We welcome feedback and concerns - please share them respectfully so we can help and improve. Please email admin@blpctherapy.com with any feedback. We aim to acknowledge and respond within 5 business days.

What is not okay

Please be respectful with our admin staff and therapists. Abusive, threatening, discriminatory, sexually explicit or harassing language is not acceptable. Please desist from sending repeated messages after a boundary is set or attempt to pressure our staff to act outside policy. If boundaries are crossed, we will (a) name the concern and invite a reset, (b) pause the conversation if the tone continues, and (c) if needed, discuss continuing care options with your therapist, which may include transferring care with signposting to other services.